FAQ'S


Payment methods

We accept Paypal and bank deposits.

Paypal is a very safe and easy method, and you don't need a Paypal account to use it. There are no surcharges for any payment method.

 

Currency

All prices are in New Zealand dollars.

 

Can I pick up from your shop?

Certainly, just leave a note in the comments that you'd like to collect your item.

 

What about exchanges or refunds?

We want you to be happy, and we’re happy to exchange any item or offer store credit. If an item is faulty we are happy to offer a full exchange or refund if we cannot replace the item. Please contact us promptly if this is the case.

Please note we DO NOT refund for change of mind or if the item doesn't fit. Please contact us before purchase if you need measurements. We can offer exchange or store credit if you return the item to us promptly (ie contact us and return within 7 days of receiving the product).

On sale goods cannot be returned or exchanged. 

 

Shipping

Shipping is charged on an order weight/volumetric basis. Even through a product may weigh very little, its volumetric weight will cost more than it’s real weight to send. 

Your shipping cost will be calculated at the checkout.

You can also order online and pick up from our stores located in Kerikeri and Russell. Please contact us if you would like to utilise this option. 

Please note, our heavier/bulky products are unable to be shipped. If you reach the checkout with unshippable product/s please contact us at caravanclothing@xtra.co.nz and we may be able to arrange a shipping quote for you. 

Some of our smaller items can be shipped overseas. Any taxes, duty or other fees incurred on arrival will be the responsibility of the customer. Caravan Clothing & Home will not include any extra costs that may occur within your receiving country within the shipping quotes provided.